Terms & Conditions

 

 

P+P Prices:

There is a fixed P+P cost of £5 for all UK orders and £10.00  for all international orders.

Items arrive beautifully gift-wrapped - as standard.

Delivery:

Delivery within the UK can take up to 3 days.

Delivery outside UK usually takes 5 - 14 days after dispatch, but can take up to 3 weeks in some cases.

All Tom's Studio post is sent via royal mail first class and tracked delivery for International orders.

I cannot take any responsibility for address errors

All brass or copper tailed holders have lead time of 6-7 weeks unless stated otherwise.

If you have not received your parcel within the estimated times above, please contact me and we will use a track and trace system to determine where it is.

Replacement / refunds are not offered for normal wear and tear (scratches), loss, damage due to improper use, carelessness or unreasonable use.

The products that we sell are largely handmade using natural materials, such as wood, leather and ceramic. Variations in colour may occur, and so may differences in textures and grains, and there may be minor imperfections of the type that a reasonable person would expect to see in such a product. In placing an order with us, you are accepting that these variations may occur.

Unfortunately replacements /refunds cannot be offered for handmade-to-order products unless there is a fault with product.

All works by Tom Gyr - Tom's Studio ©2019

tom@tomsstudio.co.uk