Unfortunately, due to the current restrictions with Brexit and matters beyond our control, we’re experiencing delays with orders from the UK to mainland Europe.
We will be opening the Studio again on Monday 11th January at which time it is expected that normal service will be resumed. Please allow up to 14 working days from 11th January for your order to be delivered. We apologise for any inconvenience this may cause.
Customers ordering for UK delivery are unaffected by Brexit, however please be aware that there may still be small delivery delays due to Covid-19. Delivery of your order is reliant on Royal Mail and our courier partners, and we thank you for your patience with any delays. We will post any updates to deliveries here.
ORDERING AND DISPATCH
We offer free tracked UK delivery for all orders over £60.
Our standard delivery time for non-custom items is 3-5 working days, although at this time it could take longer. Please wait 10 working days from dispatch to contact us about a missing item. If you need your order urgently or for a specific date, please choose Special Delivery at checkout. As we are a small family business and due to the current situation with Covid-19, we are dispatching orders once a week, every Monday.
For more information about deliveries, please visit our delivery page.
If you are returning an item, please contact Gemma in the first instance to get the ball rolling. *We aim to reply to all emails within 48 hours, but at present this may take up to 3 days. We apologise for any inconvenience.
For more information about returns and refunds, please visit our returns page.
Thank you so much for bearing with us at this difficult time.
Tom & Gemma x