Frequently Asked Questions

FLOURISH PEN
  • If you are having trouble with your nib slipping, please watch this video   which shows you how to set your pen up correctly.
DELIVERY, RETURNS & REPAIRS
  • Our standard delivery time for non-custom items is 2 working days (UK) and 7-9 working days (International) although delays may happen due to Covid and Brexit. If you need your order urgently or for a specific date, please contact us first (UK only). Please note that there is a 3 day processing time for all orders and shipping times are calculated from dispatch. 
  • Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless your item is faulty. Our return address is:

9 East View Road, Ringwood, Hampshire, BH24 1PP

  • Our handmade products are made to last a lifetime and we are able to repair or replace every single part of our pens. As such, we offer a complimentary repair service should your pen need a little TLC or you are not happy with the functionality. Please contact hello@tomsstudio.co.uk if you need to discuss a repair.

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